Frequently Asked Questions


1.  How much lead time do you need for an order?  

Orders placed Monday - Thursday after 8 am can be delivered as early as next day. Orders placed Friday after 8 am through Sunday can be delivered as early as Monday.  If you are an early person and you could't place your order on time for the day you still have a chance to order before 8 am Monday - Friday and receive it on that same day!

2. Can I cancel my order? 

Yes you may cancel your order and get fully refunded if your order is cancelled by 8 am the day you are expecting to receive your order. To cancel you order please send an email to support@familychef.com.cy.  Please make sure you include your order number.  

 3.  Where do you currently deliver? 

We deliver in Nicosia including Kaimakli and Palouriotissa, Aglantzia, Agios Dometios, Engomi, Strovolos, Lakatamia, Latsia, Geri, Nea Ledra, Constantia, Heliopolis and Kallithea.  You will be asked to enter you postal code before proceeding with any order.  Your order will go through if your postal code belongs to the areas noted above.  

4.  How do you ensure the freshness of your ingredients and most importantly the fresh produce? 

We scrutinise all our suppliers so as to ensure that they are up to our standards for the highest quality.   Our fresh produce is ordered the day before your order is due and is received in the morning of the delivery day so as to ensure all fresh produce is as fresh as possible.  In addition, our delivery boxes are stored in a refrigerated area before being dispatched as well as in a refrigerated van during transportation to you.  Last but not least, all ingredients in our delivery boxes are placed in a special insulated bag offering additional protection from outside conditions.  During summer we add ice packs with our fresh produce.  We have tested our boxes with our packing in outside temperatures of 35+ degrees Celsius and the fresh produce temperature can remain unchanged for up to 2 hours.

 5. What are your delivery slots? 

There are 3 delivery slots Monday through Friday: 2 pm- 4:00 pm, 4:00 pm - 6:00 pm and 6:00 pm - 8:00 pm.  

6.  How come I cannot see all three delivery slots for the day I want my order to be delivered? 

This means the specific delivery slot is filled.  Please choose from the delivery slot available.  

7. What if I have to leave the house during the expected delivery? 

Please call us at 22664004 as soon as you are aware of it.  We will try to accommodate you at a different delivery slot.  

8.  Can I pick up my order? 

No, pick up service is not available at the moment.  

9. What are your office hours? 

We are open Monday - Through Friday  08:00 am -0530 pm.

10. How come you don't deliver on weekends?

 We believe it is not necessary as you may receive your order Friday and prepare your meal on Saturday or Sunday without any drawback on ingredients freshness and quality.  In addition, we want our staff to enjoy their weekend!  

11. Do you deliver on public holidays? 

No we don't.

12. What are your payment methods? 

 We accept cash on delivery and all major credit cards.

13. Can I return your packaging for recycling? 

Yes you can! Through our Packaging Recycling Scheme, we reward you for returning our outer box and inner pouch!   We will email you a 50 cent discount voucher for your next order. This packaging will be re-used in an effort to minimise our environmental waste. 

14. Can I prepare my recipe the following day I receive my order? 

Yes you can prepare your recipe up to 2 days after you receive our ingredients assuming you store ingredients as noted on each ingredient label.

15. How to I redeem my points? 

Easy.  Once you reach 500 points you will be prompted to redeem your points by copying and pasting a unique code at check out.  €10 will be deducted for any purchase of wine you make worth €10 or more.  

16. How do I earn chef points? 

For any purchase excluding delivery fees you get 1 chef point.

17. How much time can I order in advance?

 You can order as many days as you like in advance.  You can choose from our running menu or from the next menu.

 18. Can I order via telephone?  Sure.  Just call us at 22664004 8 am - 5:30 pm Monday - Friday.  

19.  When do you plan to expand to other cities besides Nicosia?  In 4-6 months time we plan to deliver to Limassol and Larnaca.