Frequently Asked Questions

1.  How much weight should I expect to lose in one of your diet programs?

The average weight loss is 1 kg per week for our customers taking up one of our 5-day programs and 1,2 kg per week for our customers taking up a full week program.

2. If I want to lose weight, what program should I select?  1000 kcal, 1300 kcal or 1800 kcal per day?

The most important factor to determine the right program is your current weight although other factors should also be taken into consideration, such your age, sex, whether your exercise or not etc.  Considering only the weight factor, someone below 65 kg should go for the 1000 kcal program, someone between 65 kg and 85 kg the 1300 kcal and anyone above 85 kg the 1800 kcal program.  Please feel free to call us to help you select the right program.

3.  Is it possible to make some changes in any program since I may not be able to eat some of the meals due to an allergy or because I don’t like to eat a specific food? 

Yes, you can.  Please write your specific requirement in the special instructions area in the order form and we will apply.  If it’s not possible to accommodate your need we will get back to you on time so we can discuss alternative options or give you a refund.

4. In balanced diet plans what is the difference in the meals of 1000 kcal, 1300 kcal and 1800 kcal?

Main meals are always the same, the difference is in portion size. Also, some days snacks and breakfast maybe slightly different among the 3 plans especially in the 1800 kcal plan. 

5. Can I get more Kcal in any of your programs?

Yes we can scale up to any amount of Kcal you need at an extra fee.  We charge 1 euro per 100 kcal increase.  We will use a formula to scale up meals precisely as needed.

6.  Where are the meals stored?  

Meals are stored in the fridge for up to 3 days after they are delivered.  To consume you just microwave for 2 minutes in their container or if you prefer to use a conventional oven you will need to transfer food in an oven proof container.

7. How do I know what to eat when? 

 Every meal is labelled with the specific day and time to be consumed.  

8. If I order the high protein plan with 2 meals which 2 meals do I get from the menu of 3? 

You will get the 2 with the highest amount of protein.  If you want you can inform us in advance which ones you like to have.  

 9.  Where do you currently deliver? 

We deliver to Nicosia, Limassol, Larnaca, Paphos and Paralimni urban areas.  You will be asked to enter your postal code before proceeding with any order.  Your order will go through if your postal code belongs to the areas noted above.  If your postal code is not covered please give us a call and we will let you know if we can deliver there at an extra delivery fee.

10.  How many times is the food delivered? 

Delivery is 3 times a week depending on your location. 

·       Nicosia:  Monday, Wednesday, Friday

·       Limassol and Larnaca: Sunday, Tuesday and Thursday

·       Paphos and Paralimni: Monday, Wednesday and Friday.

 11. What are your delivery slots in Nicosia? 

Delivery time depends in your area.  We deliver between 1- 8 pm. Latsia, Dali, Geri is usually delivered 1-2 pm. Strovolos and downtown Nicosia is usually delivered 2-5 pm. Engomi, Aglantzia and Lakatamia are delivered 5-8 pm. 

12.  What are the delivery slots in Limassol? 

East Limassol  south from the highway such as Germasogeia, Mouttayiaka, and Agios Tychonas delivery is 5-7 pm. Limassol town center, Mesa Geitonia delivery delivery is 2-4 pm and West Limassol and North of the highway such as Agia Fyla, Agios Athanasios, Germasoyia, Kalogiroi, Agios Tychon, Pyrgos, Parreklissia delivery is 4 – 6 pm.  

13. What are the delivery slots in Larnaca?

Aradippou, Livadia, Oroklini delivery is 1-2:30 pm. Larnaca  city center and Larnaca by the beach delivery 2:30-4 pm.   

14. What are the delivery slots in Paphos and Paralimni?

Delivery is handled by Travel Express and takes place 3pm - 5 pm. You will receive a call by Travel Express before delivery is dispatched.

15. What if I am not home during the expected delivery? 

Our delivery person will call you and will leave your meals in a special ice packed box outside your doorstep or outside your building.  Food will remain fresh and safe for up to 3 hours.  

16.  Can I pick up my order? 

Yes, if you live in Nicosia.  You may pick up your meals Neo kiosk Agios Antonios, Neo kiosk Latsia or Neo in Parrissinos.  Please call us if you like to have your meals delivered to these locations.  

17. Do you deliver on public holidays? 

Yes, we deliver. Any breaks are announced on our website and are communicated to our subscribers via email.

18. Is there a delivery fee on top of the program pricing advertised?

In Nicosia, Limassol and Larnaca delivery is included in the prices advertised. Please note that the 5 euros added at checkout is already included in the program advertised price.  For Paphos and Paralimni the delivery charge is €5 per delivery, that is €15 euros per week.   

19. Can I return your packaging for recycling? 

Yes, you can.  We will reuse the boxes, inside insulation and ice packs. If you live in Paphos and Paralimni you can return a full box of ice packs to Travel Express and ask for delivery to Familychef Latsia by collect payment. 

 20. How do I redeem my points? 

Once you reach 500 points you will be prompted to redeem your points by copying and pasting a unique code at check out. For every 100 Chef points you get 2 euros discount.  For example if you have 500 points you get a €10 discount voucher.  

21. How do I earn Chef points? 

For any euro paid excluding delivery fees and VAT you get 1 Chef point.

22. Can I order via telephone? 

Yes, please call us at 22664004 to place your order. Office hours are Monday through Saturday 9:00 am - 17:00