Frequently Asked Questions
1. How much weight should I expect to lose in one of your Low Kcal Programs?
The average weight loss is 1 kg per week for our customers taking up one of our 5 day programs and 1,2 kg per week for our customers taking up a full week program.
2. Which program should I select? 1000 kcal, 1300 kcal or 1800 kcal per day?
The most important factor to determine the right program is your current weight although other factors should also be taken into consideration, such a your age, sex, whether your exercise or not etc. Taking into account only the weight factor, someone below 65 kg should go for the 1000 kcall program, someone between 65 kg and 85 kg the 1300 and anyone above 85 kg the 1800 kcal progam. Please feel free to call us to help you select the right program.
3. Where do you currently deliver?
We home deliver to Nicosia, Limassol, Larnaca, Paphos and Paralimni urban areas. You will be asked to enter you postal code before proceeding with any order. Your order will go through if your postal code belongs to the areas noted above.
4. What if my postal code is not accepted?
Please give us call to see if we can service your area at an additional delivery fee.
5. What are your delivery slots in Nicosia?
Delivery time depends in your area. We deliver between 3- 8 pm Monday, Wednesday and Friday and between 2-6 pm on Saturday. Latsia, Dali, Geri, Lakatamia and Strovolos is usually delivered 3-5 pm during the week and between 2-4 pm on Saturdays. Engomi, Nicosia and Aglantzia are delivered 5-8 pm during the week and 4-6 pm on Saturday. Please note that our drivers will call you if you are not home in order to arrange where to leave your box. Our box is insulated and ice packed so as to ensure your meals will remain fresh for at least 2 hours.
6. What are the delivery slots in Limassol, Larnaca Paphos and Paralimni?
Limassol: We deliver Sunday, Tuesday and Thursday 3 pm - 7 pm. Typically east Limassol is delivery 3-5 pm and west Limassol 5 pm - 7 pm.
Larnaca: we deliver Sunday, Tuesday and Thursday 1 pm - 3 pm.
Paphos and Paralimni. Delivery is handled by Travel Express and takes place 3pm - 5 pm . You will receive a call by Travel Express before delivery is dispatched to your delivery address.
7. What if I have to leave the house during the expected delivery?
Please call us at 22664004 as soon as you are aware of it. We will try to accommodate you at a different delivery slot or deliver at a special ice packed box which will keep the food fresh and safe at your door step for up to 3 hours.
8. Can I pick up my order?
Yes you may pick up your order from either one of these 3 kiosk locations. Neo Agios Antonios or Neo Latsia or Dias in Parrissinos. Please call us if you like to have your order delivered to these locations.
9. What are your office hours?
We are open Monday - Through Friday 08:00 am - 5:30 pm and Saturday 08:00 am - 2:00 pm
10. Do you deliver on public holidays?
Yes we deliver. Any breaks in deliveries are announced on our eshop and are communicated to our subscribers via email.
11. What are your payment methods?
We accept cash on delivery and all major credit cards.
12. Can I return your packaging for recycling?
Yes you can! We will reuse the boxes, inside insulation and ice packs.
14. How to I redeem my points?
Easy. Once you reach 500 points you will be prompted to redeem your points by copying and pasting a unique code at check out. €10 will be deducted for any purchase worth €10 or more.
15. How do I earn chef points?
For any purchase excluding delivery fees you get 1 chef point.
16. How much time can I order in advance?
You can order as many as 28 days in advance.
17. Can I order via telephone? Sure. Just call us at 22664004 8 am - 5:30 pm Monday - Friday.
18. What is the delivery charge? For Nicosia, Limassol and Larnaca it is €5. It is one time delivery fee added to every order at checkout. For Paphos and Paralimni the delivery charge is €5 per delivery which means €15 euros per week.
19. Is it possible to make some changes in the low Kcal Meal delivery program since I may not be able to eat some of the meals? Yes you can. just let us know and we will make the appropriate changes.
20. Where do I store the meals of your meal plans?
Our meals are stored in the fridge. All you need to do is reheat at a microwave or conventional oven.
21. How do I know what to eat when? Every meal is labeled with the specific day and time to be consumed.
22. If I order the high protein plan with 2 meals which 2 meals do I get from the menu of 3? You will get the 2 with the highest amount of protein. If you want you can inform us which ones you like.
23. Paphos and Paralimni orders online: System will allow you to proceed with checkout if your order is at least €280 which is the minimum cost for a 4 week plan adding the €60 delivery fee. If you try to order anything below that system will not allow you to proceed to payment and you will receive a message that shipping is not available in your area. In this case please call us to process your order for you including the delivery fee depending on the duration of your program.